When you purchase a FlowCam, you're getting more than simply an instrument for your lab. You're getting a partnership! You join our FlowCam family and gain access to our team of technical experts dedicated to supporting and improving your FlowCam and VisualSpreadsheet experiences.
We build personal relationships with our customers and support you every step of the way. Your success is our goal, and we're thrilled to help you make more effective medicines, ensure clean drinking water, monitor the health of our water bodies/ecosystems, and make safer products. As your partner, we offer virtual and in-person installation and training, IQ/OQ services, method development, and other resources to help you accomplish your analysis goals.
Here are some of the things our customers are saying about us:
"Very friendly and helpful. I've had extremely positve interactions with everyone I've worked with."
"A great company that cares about its customers."
"Friendly and professional support. The customer service is very responsive."
"Great customer service, high quality products, and thorough user guides."
We're excited to announce new additions to our team, enabling us to provide better global, regional, and local support.
Meet our experts
Nicole Stephens - Customer Service Manager
"Hello, I’m Nicole! As the Customer Service Manager, I have over 5 years of experience with FlowCam sample analysis, optimization, troubleshooting, training & installation, product management, and application development. I love working with our customers to help them implement FlowCam into their analysis workflow and collect data that directly impacts their research. My background is in marine biology, where I used various technologies and imaging devices to assess fisheries and coral health. When not at work, I enjoy hiking, paddleboarding, snowshoeing, fishing, and exploring with my dog, Gracie."
Kris Daigle - Field Service Engineer
"Hello, I'm Kris! As a field service engineer, I spend a lot of time traveling to visit our customers and perform on-site training, IQ/OQ, and other services to support our customers. I enjoy collaborating with other teams and appreciate the way we all work together to support one another and our customers. My background in Chemical Engineering provides me with a balanced approach to FlowCam applications and helps me solve customer challenges. Outside of work, I enjoy playing the trumpet, hiking, and spending time with my family."
Robert Hicks - Field Service Engineer
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Hello, my name is Robert. My primary role is to provide support and training for our customers in their varied industries and locations. I enjoy supporting our customers when they encounter any issues and helping them optimize their use of FlowCam to improve their work process. When not supporting our customers, I enjoy being outdoors, whether on the water, in the mountains, or in my backyard."
Michael Escott - Field Service Engineer
"Hello, I'm Michael. I joined the FlowCam team in 2023 as a Field Service Engineer, where I provide installation, training, and support for our diverse array of customers. I have over six years of experience in developing and manufacturing molecular quality controls for diagnostic assays. I am excited to apply this knowledge to assist customers with all their FlowCam needs. Outside of work, I have a passion for amateur astronomy. I love to cook, garden, play golf, and enjoy the beauty and serenity of nature.”
Derek Theriault - Field Service Engineer
"Hello, my name is Derek! I am happy to be part of the FlowCam Customer Service team as a Field Service Engineer. I look forward to learning more about this amazing technology and supporting our customers in their important work. My background is in molecular biology, specifically genetics, and I have worked for several academic research labs in the area. In my spare time, I enjoy exploring the islands of Casco Bay, practicing yoga, and spending time with family, including my eight young nieces and nephews.”
Tim Hodges - Field Service Engineer—Europe
"Hello, I'm Tim, a Field Service Engineer for Europe! I've been working in field service, predominantly in EMEA, for 15 years, including a 4-year period in Asia Pacific based in Singapore, honing my skills worldwide. I've worked on some incredible instrumentation in some amazing places, giving me the skills and experience to deliver best-in-class support to FlowCam customers with any issues they encounter. I enjoy playing golf, listening to my endless collection of vinyl records, and building my racecar in my free time.
Nicholas Csakan - Field Service Engineer—West Coast
"Hello, I'm Nick. I joined the FlowCam team in 2024 as a field service engineer. Based in California, I primarily provide on-site installation, training, and support for our customers on the West Coast and throughout the Western US. My background in Chemical Engineering has taught me how to think critically about many different topics, allowing me to support all different kinds of FlowCam customers. When not working, I enjoy playing board games, hiking, and spending time with my family.
Matthew Keith - Customer Service Associate
"Hello, I'm Matthew, our team's Customer Service Associate. I oversee our consumable quoting and order intake process, helping customers select and order FlowCam supplies. With over 15 years of customer service experience, I bring a proven track record of top-notch support. My goal is always to exceed your expectations. In my free time, I love to play board games, spend time in the garden, or go for a walk with my family. I'm most recently enjoying all the joy of being a new father for my beautiful daughter.”
Get in touch
Don't hesitate to contact us if you have questions about using and optimizing your FlowCam and VisualSpreadsheet software. We are available Monday through Friday, 8:30 a.m. to 5:00 p.m. EST. We are happy to help you meet your research goals as you become experts in FlowCam!
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You can submit an inquiry 24/7 by emailing support@fluidimaging.com. Please allow up to 24 hours for a response. |
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Call us at +1-207-289-3200, option #1 for Customer Support |
Some of our services include:
- FlowCam and VisualSpreadsheet training (in-person and virtual)
- Method development and application help
- Installation qualification and operational qualification (IQ/OQ)
- Technical support and troubleshooting
- Preventative maintenance service contracts and repairs
- FlowCam supplies and consumables
